IDBank

While the bank usually provides decent service and the app is pretty convenient to use in many cases the customer service folks need to up their game. I don’t think all of them are instructed properly about all the services that are offered. Alone the confusing explanations of ATMs vs. Terminals make me doubt that they ever use those machines themselves.

In my opinion, it is one of the weakest banks I have ever seen. It is not possible that you need services other than deposit and withdrawal that they do. I didn't see a bank manager inside the bank, and instead it is full of young and inexperienced girls who don't know the least about customer service and professional performance of banking duties, and instead they send you emails every day and tell you about themselves. How can a bank not hire expert managers who can do the work of citizens properly or give them advice?!!!

When I contacted them to open an account, they simply leaked my personal information to another bank of Russian origin (VTB). This is absurd: the bank itself did not contact me after receiving my case, but a VTB manager contacted me with all the papers to fill out, although I have never contacted VTB and do not intend to. It seems that this bank is a subsidiary of VTB, which is quite possible, since it is owned by an unknown Cypriot company, most likely an offshore company.

If you want money in the evening you should go by morning to withdraw money then only you will get money at least by evening. It took me around 2 hours to withdraw some money…terrible 😓😓

Actually I am fond of IDBank overall, however this particular branch is doing awesome on collaborating with customers. I have accounts in 6 banks, but the caring and precise approach has only this bank and particularly this branch. I had many issues with North avenue branch though, but it is a different story. Thanks guys, you are doing great!